Terms of Service

Effective Date: August 26, 2026

Welcome to Orvexo Electronics, an online electronics retail store operated under the legal business name Universal Lighting Technologies.

These Terms of Service (“Terms”) govern your access to and use of our website, https://orvexo.us, including browsing products, placing orders, making payments, creating customer accounts, and accessing our customer support services.

By accessing or using our website, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with these Terms, please discontinue using our website.

We encourage you to review these Terms carefully before making a purchase.

Throughout this document, the terms “Orvexo Electronics,” “Orvexo,” “we,” “us,” and “our” refer to Universal Lighting Technologies, operating the Orvexo Electronics online store. The terms “customer,” “you,” and “your” refer to individuals or businesses accessing or purchasing products through our website.

All prices and financial transactions referenced in these Terms are expressed in United States Dollars (USD) unless otherwise stated.

1. Business Information

Orvexo Electronics operates as an online retailer offering electronics, electronic accessories, and related consumer products to customers throughout the United States.

Our official business information is:

• Store Name: Orvexo Electronics
• Legal Business Name: Universal Lighting Technologies
• Website: https://orvexo.us
• Customer Support Email: info@orvexo.us
• Customer Support Phone: +1 (256) 772-8820
• Business Address: 1430 Wall Triana Hwy SW, Madison, AL 35756, United States
• Live Chat Support: Available 24/7
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)

2. Eligibility and Website Use

By accessing or purchasing products through our website, you represent that:

• You are at least 18 years old or have the permission and supervision of a parent or legal guardian.
• You are legally capable of entering into a binding agreement or are acting with appropriate authorization.
• The information you provide during checkout is accurate, complete, and current.
• You will use our website only for lawful purposes.
• You will not engage in fraudulent, misleading, or unauthorized activities.

You agree not to interfere with the security, functionality, or normal operation of our website.

We reserve the right to restrict access, reject transactions, or suspend accounts where reasonably necessary to address fraud, security risks, or violations of these Terms, subject to applicable law.

3. Products and Product Information

Orvexo Electronics offers electronics, accessories, and related products through its online store.

We aim to provide accurate product descriptions, specifications, pricing, availability information, and images.

However, product details may occasionally contain typographical errors, technical inaccuracies, or outdated information.

3.1 Product Descriptions

We make reasonable efforts to ensure that product listings accurately describe the products offered for sale.

Product information may include:

• Product name and model
• Brand and manufacturer
• Technical specifications
• Product dimensions and weight
• Compatibility information
• Included accessories
• Product features and functionality
• Warranty information, where applicable
• Pricing and availability

Customers should carefully review product descriptions and compatibility requirements before purchasing.

3.2 Product Images

Product images are provided to help customers understand the appearance and features of an item.

Colors and visual details may vary slightly depending on display settings, lighting conditions, and manufacturer updates.

Where an image is illustrative or depicts accessories not included with a product, we aim to make this clear in the product listing.

3.3 Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve inventory or guarantee availability.

If a product becomes unavailable after an order has been placed, we will contact you regarding available options, which may include cancellation and a refund.

We will not substitute a materially different product without your agreement.

4. Product Pricing

All prices displayed on https://orvexo.us are listed in United States Dollars (USD).

We aim to maintain accurate and transparent pricing throughout the shopping experience.

4.1 Pricing Accuracy

Prices may change due to supplier costs, promotional campaigns, inventory conditions, or other business factors.

We reserve the right to update product prices before an order is accepted.

Once an order has been accepted, we will not increase its price without your agreement.

4.2 Pricing Errors

If a product is listed with an obvious pricing error, we may contact you to confirm the correct price or cancel the affected order where permitted by applicable law.

If payment has already been collected for an order that is subsequently canceled, we will issue an appropriate refund to the original payment method.

4.3 Sales Tax

Applicable sales taxes may be calculated and displayed during checkout based on the customer’s delivery address and relevant tax requirements.

Any applicable taxes will be disclosed before the order is submitted.

4.4 Promotional Offers

Discount codes, promotional prices, and special offers may be subject to eligibility requirements, expiration dates, or product restrictions.

Promotions cannot be redeemed for cash unless expressly stated or required by law.

We may correct promotional errors or discontinue offers prospectively, subject to applicable consumer protection laws.

5. Orders and Order Acceptance

When you place an order through Orvexo Electronics, you are submitting an offer to purchase the selected products under these Terms.

5.1 Order Placement

To complete an order, customers must provide accurate information, including:

• Full name
• Email address
• Billing information
• Shipping address
• Contact phone number, where required
• Selected products and quantities
• Valid payment information

5.2 Order Confirmation

After placing an order, you should receive an order confirmation email containing relevant purchase details.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

5.3 Order Verification

We may review orders to verify payment authorization, inventory availability, shipping information, and potential fraud indicators.

If additional information is reasonably required, our customer support team may contact you.

5.4 Order Cancellation by Orvexo

We may cancel an order for legitimate reasons, including:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent activity
• Material pricing or listing errors
• Invalid or undeliverable shipping information
• Legal or regulatory restrictions

If we cancel an order after payment has been collected, we will issue a refund for the canceled items to the original payment method.

We will notify you using the contact information provided during checkout.

6. Payment Terms

Customers must complete payment using an accepted payment method displayed during checkout.

Available payment options may vary depending on the order, payment provider, or applicable eligibility requirements.

6.1 Payment Authorization

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The billing information provided is accurate.
• You authorize the applicable payment provider to process the transaction.
• You agree to pay the final order total displayed at checkout.

6.2 Secure Payment Processing

Payments are processed through authorized third-party payment service providers.

We use reasonable security measures to protect payment-related information.

Sensitive payment credentials are handled according to the applicable payment provider’s security procedures.

6.3 Failed or Declined Payments

If payment authorization fails, your order may remain incomplete or be canceled.

Please contact your payment provider or our customer support team if you experience payment difficulties.

6.4 Refunds

Approved refunds are returned to the original payment method in accordance with our Return and Refund Policy.

For more information, please review our Payment Policy.

7. Shipping and Delivery

Orvexo Electronics currently ships eligible products to supported addresses within the United States.

We do not currently offer international shipping.

Certain U.S. territories and addresses outside our standard carrier network may not be eligible for delivery.

7.1 Shipping Charges

Standard Shipping: FREE ($0.00 USD)

We offer free standard shipping on all eligible domestic orders placed through our website.

7.2 Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing takes place Monday through Friday, excluding recognized public holidays.

7.3 Daily Order Cut-Off

Orders placed before 4:00 PM Central Time (CT) on a business day are typically queued to begin processing the same day.

Orders placed after the cut-off, on weekends, or on recognized public holidays are queued for processing on the next available business day.

7.4 Estimated Shipping Transit Time

Once dispatched, orders generally arrive within 3–7 business days, depending on the destination and carrier.

7.5 Estimated Total Delivery Time

Most orders are estimated to arrive within 4–9 business days, combining order processing and shipping transit.

These estimates are not guaranteed delivery dates.

7.6 Shipping Carriers

Depending on destination and fulfillment requirements, shipments may be handled by:

• USPS
• UPS
• FedEx
• DHL

We select the appropriate carrier based on operational requirements and delivery availability.

7.7 Tracking Information

Tracking information is provided for shipped orders.

Customers can typically expect a shipping confirmation email containing tracking details within 24–48 hours after carrier pickup.

7.8 Shipping Delays

Delivery may be affected by weather, transportation disruptions, public holidays, carrier delays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate material delays and assist customers with shipping concerns.

For complete information, please review our Shipping Policy.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

This includes:

• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete shipping details may cause delivery delays or failed delivery attempts.

If a shipment is returned because of an incorrect address provided by the customer, additional shipping charges may apply before reshipment.

Where a delivery problem results from our error, we will work with the customer to provide an appropriate resolution.

9. Order Changes and Cancellations

We understand that customers may occasionally need to modify or cancel an order.

If you need to change your order, please contact us as soon as possible at info@orvexo.us or through our 24/7 Live Chat.

9.1 Before Fulfillment

Requests to change or cancel an order may be accommodated if the order has not yet entered fulfillment.

9.2 During Fulfillment

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

9.3 After Shipment

Orders that have already shipped generally cannot be canceled or modified.

Customers wishing to return an eligible product after delivery must follow our Return and Refund Policy.

10. Returns and Refunds

We want customers to shop with confidence and understand their return options before purchasing.

Orvexo Electronics offers a 30-calendar-day return window for eligible products, beginning on the date the carrier marks the order as delivered.

10.1 Return Eligibility

For a standard return, products must generally:

• Be within the 30-day return window.
• Be unused and uninstalled.
• Remain in their original condition.
• Include original packaging, manuals, cables, accessories, and other included components.
• Show no damage caused by misuse, modification, or improper handling.
• Be accompanied by proof of purchase or a valid order number.

10.2 Return Authorization

Customers must contact our support team before shipping a product back.

Do not send returns directly to our business address without receiving return authorization and the correct return shipping instructions.

10.3 Return Shipping Costs

Defective, damaged, or incorrect items: Where the issue is verified and qualifies under our policy, we provide a prepaid return shipping label at no cost to the customer.

Customers should report these issues within 48 hours of delivery and provide supporting photographs where available. This reporting request does not limit any rights that cannot legally be restricted.

Change-of-mind returns: Customers are responsible for return shipping costs.

10.4 Restocking Fees

We do not charge restocking fees on approved returns.

Restocking Fee: $0.00 USD

10.5 Exchanges

We do not currently offer direct product exchanges.

Customers who want a different product may return an eligible item and place a new order separately.

10.6 Refund Processing

Once a returned item is received and inspected, approved refunds are typically processed within 10 business days.

Refunds are issued to the original payment method.

Additional posting time may be required by banks, card issuers, or payment service providers.

10.7 Non-Returnable Items

Certain items may not qualify for standard returns, including:

• Products installed, wired, modified, or altered after delivery
• Products damaged through misuse or improper installation
• Items missing required original components or accessories
• Items outside the applicable return window
• Gift cards or digital promotional products, where applicable

These restrictions do not override applicable statutory consumer rights or remedies for defective or incorrectly supplied products.

For full details, please review our Return and Refund Policy.

11. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible, preferably within 48 hours of delivery.

To help us investigate, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging, where relevant
• Any additional information reasonably needed to assess the claim

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Depending on the circumstances, available remedies may include a replacement, refund, or another legally appropriate resolution.

12. Product Installation, Compatibility, and Safe Use

Certain electronics products may require specific installation procedures, compatible power supplies, technical configurations, or professional assistance.

Customers should carefully review all manufacturer instructions, safety warnings, and compatibility requirements before using a product.

You agree to:

• Follow applicable product safety instructions.
• Use products only for their intended purposes.
• Avoid unauthorized electrical modifications.
• Use compatible accessories and power supplies.
• Seek qualified professional assistance when required.

For electrical fixtures or products requiring wiring, installation should be performed by a qualified professional where required by applicable law or safety standards.

We are not responsible for damage caused solely by improper use or unauthorized modification, except to the extent liability cannot be excluded under applicable law.

13. Product Warranties

Certain products sold through Orvexo Electronics may include manufacturer warranties.

Warranty coverage, duration, eligibility, and claim procedures may vary depending on the product and manufacturer.

Where a warranty applies, the relevant terms should be provided in the product listing, accompanying documentation, or manufacturer materials.

Unless expressly stated, Orvexo Electronics does not provide an additional store warranty beyond applicable manufacturer warranties and rights established by law.

Customers seeking warranty assistance may contact info@orvexo.us with their order number and a description of the issue.

Nothing in these Terms limits warranty rights or other protections that cannot legally be excluded.

14. Customer Accounts

Customers may have the option to create an account to manage purchases, review order history, or access account-related services.

If you create an account, you are responsible for:

• Providing accurate registration information.
• Maintaining the confidentiality of your login credentials.
• Using a strong and secure password.
• Promptly reporting suspected unauthorized account activity.

We may suspend or restrict accounts involved in fraudulent activity, security violations, or material breaches of these Terms, subject to applicable law.

For information about how account information is processed, please review our Privacy Policy.

15. Intellectual Property Rights

The Orvexo Electronics website, including its original content, layout, graphics, design elements, text, and other materials owned by us, is protected by applicable intellectual property laws.

Unless otherwise authorized, you may not:

• Reproduce substantial portions of our original website content for commercial purposes.
• Copy or redistribute proprietary design elements.
• Use our brand identity in a misleading manner.
• Impersonate Orvexo Electronics or Universal Lighting Technologies.
• Use our intellectual property in ways that violate applicable law.

Third-party brand names, logos, product images, and trademarks displayed on our website remain the property of their respective owners.

The appearance of a manufacturer’s brand or trademark does not, by itself, imply sponsorship, endorsement, or an official partnership.

16. Prohibited Activities

You agree not to misuse our website or engage in activities that compromise its security, functionality, or lawful operation.

Prohibited activities include:

• Attempting unauthorized access to website systems or accounts
• Introducing viruses, malware, or malicious code
• Using stolen or unauthorized payment information
• Submitting fraudulent orders or refund claims
• Impersonating another individual or organization
• Interfering with other customers’ access to the website
• Using automated tools to disrupt website operations
• Attempting to bypass website security controls
• Engaging in activities that violate applicable laws

We may investigate suspected violations and take appropriate action, including restricting access or referring unlawful conduct to relevant authorities.

17. Third-Party Services and Links

Our website may include links or integrations involving third-party services, including:

• Payment processors
• Shipping carriers
• Product manufacturers
• Customer support platforms
• Analytics providers
• External informational resources

These services may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites outside our control.

However, the use of a third-party service does not eliminate our legal obligations to customers where applicable.

18. Privacy and Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Information collected through our website may be used to:

• Process and fulfill orders
• Provide customer support
• Facilitate shipping and delivery
• Process payments and refunds
• Maintain website security
• Improve shopping functionality
• Comply with legal obligations

For details regarding data collection, use, sharing, retention, and privacy rights, please review our Privacy Policy.

19. Customer Reviews and Submitted Content

Customers may have opportunities to submit product reviews, ratings, feedback, or other content.

By submitting content, you confirm that:

• The content reflects your genuine experience or opinion.
• You have the right to submit the material.
• The content does not knowingly violate another person’s rights.
• The submission does not contain unlawful or malicious material.

You grant us a non-exclusive, royalty-free license to display, reproduce, and use submitted content in connection with operating and promoting our store, subject to applicable law.

We may moderate or remove content that violates these Terms, applicable law, or reasonable platform standards.

We do not require positive reviews and do not prohibit customers from sharing truthful negative experiences.

20. Disclaimer of Warranties

We make reasonable efforts to maintain accurate product information and reliable website functionality.

However, website access may occasionally be interrupted due to maintenance, technical failures, or circumstances outside our control.

To the extent permitted by applicable law, our website and its general informational content are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption or technical errors.

Any applicable manufacturer warranties, express product warranties, and statutory consumer protections remain unaffected.

Nothing in this section excludes obligations or warranties that cannot legally be disclaimed.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Orvexo Electronics and Universal Lighting Technologies will not be liable for indirect, incidental, special, or consequential losses arising solely from website interruptions, unauthorized misuse, or other circumstances outside our reasonable control.

This limitation does not apply where liability cannot legally be excluded or restricted.

Nothing in these Terms limits liability for fraud, intentional misconduct, personal injury, defective products, or other matters to the extent such limitations are prohibited by applicable law.

Customers retain all rights and remedies available under applicable consumer protection laws.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify Universal Lighting Technologies against reasonable third-party claims, damages, and expenses arising from your unlawful use of the website, intentional misconduct, or material violation of these Terms.

This provision does not require customers to indemnify us for our own negligence, unlawful conduct, or breach of applicable consumer protection obligations.

23. Events Beyond Reasonable Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

• Severe weather conditions
• Natural disasters
• Transportation disruptions
• Carrier service interruptions
• Power outages
• Widespread internet or infrastructure failures
• Government restrictions
• Public emergencies
• Other extraordinary circumstances

If such an event materially affects an order, we will make reasonable efforts to notify the customer and provide appropriate options.

This section does not eliminate statutory rights relating to delayed, undelivered, or canceled orders.

24. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the State of Alabama and the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

If a dispute arises concerning an order or our services, we encourage customers to contact our support team first so we can attempt to resolve the issue directly.

Customers may contact us at:

info@orvexo.us

Nothing in these Terms prevents customers from exercising non-waivable legal rights or seeking remedies available under applicable law.

Any legal proceedings will be subject to the jurisdiction and venue rules applicable to the particular dispute.

25. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

• Store operations
• Product offerings
• Shipping or fulfillment procedures
• Payment services
• Customer support processes
• Applicable laws and regulations
• Website functionality

Updated Terms will be published on this page with a revised Last Updated date.

Changes will generally apply prospectively and will not retroactively alter accepted orders or existing customer rights unless permitted by law.

Where legally required, we will provide additional notice or obtain consent.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

27. Entire Agreement

These Terms, together with the policies expressly incorporated by reference and the applicable terms disclosed at checkout, form the agreement governing purchases through our website.

In the event of a conflict concerning a specific purchase, applicable mandatory law and the terms expressly agreed to at checkout will take precedence.

28. Related Store Policies

For additional information about shopping with Orvexo Electronics, please review:

• Shop Products
• Privacy Policy
• Shipping Policy
• Return and Refund Policy
• Payment Policy
• Contact Us

We recommend reviewing these policies before completing your purchase.

29. Contact Customer Support

If you have any questions regarding these Terms of Service, an order, payment, shipping, returns, or our website, please contact us.

Store Name: Orvexo Electronics
Legal Business Name: Universal Lighting Technologies
Website URL: https://orvexo.us
Terms of Service URL: https://orvexo.us/terms-of-service/
Customer Support Email: info@orvexo.us
Customer Support Phone: +1 (256) 772-8820
Business Address: 1430 Wall Triana Hwy SW, Madison, AL 35756, United States
Live Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central Time (CT)

Our customer support team is available to assist with questions about your shopping experience.

Thank you for choosing Orvexo Electronics.

© 2026 Orvexo Electronics — Operated by Universal Lighting Technologies. All rights reserved.